Terms and Conditions

This page details our customer terms and conditions
Unite B 903, Prime Business Center, JVC , Dubai, UAE


1.1 All products on this website (which may vary) are available in Business name
1.2 Certain Products may be delivered by us in bud to ensure longer life.
1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us using the contact details set out in Section 6 below.
1.4 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
1.5 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.


2.1 Prices listed within the Service are valid for a maximum of 14 days from submitting your order.
2.2 Prices include VAT.

Order / Payments

3.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the ‘complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
3.2 Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.
3.3 Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
3.4 Privacy Policy, you can view our Privacy Policy online.
3.5 Returns Policy Your rights to return goods : ?
3.6 Orders that are cancelled online or via the phone are subject to a cancellation fee. ?
3.3 We cannot accept Order Forms from customers under the age of eighteen (18) years.


4.1 Our delivery service is only within the named area Dubai area.
4.2 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you request on the next working day.
4.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full. 
4.5 In case of delivery to certain locations where a third party is involved, such as offices,
hospitals, airports, hotels, ships and other business locations, the signature of any person
authorised to accept delivery on behalf of the organisation shall be accepted as proof of
delivery to your chosen recipient. Please be advised that we are unable to deliver wines,
and plants to Funeral Directors, Hospitals, airports or ships.
4.6 Please note that we are only responsible for delivering against signature to the address
you quote (or an imminent neighbour if no one is at home) we regret that where goods
have been correctly delivered we cannot accept responsibility if the intended recipient
has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).
4.7 Where the carrier is unable to find someone to accept delivery they will either deliver
to a neighbour or leave a card at the address for the recipient to make contact.
4.8 It is possible to select a preferred delivery time within the order process in the Delivery
Notes field. This option should be used only for orders requesting delivery to funerals or
funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to
the time selected, no guarantee for delivery by the time specified can be given. To assist
us in meeting your preference, please ensure your order is placed at least one working day
prior to the preferred delivery time.
4.9 In the instance of there being difficulties in delivering your order to the intended
recipient we reserve the right to contact the recipient using the contact details you
provide on the Order Form.
4.10 When placing your order you are able to specify further delivery information using the
‘Delivery Notes’ field provided. This is intended to provide further guidance to the party
delivering your order which is not included within your address information, for example
to specify floor number, or hospital ward. We reserve the right to not action any delivery
requests specified in this field which we deem unacceptable and will use other elements
of address information provided elsewhere on the order form to fulfil your order.
4.11 All our orders are delivered ONCE

Flowers to Collect

5.1 Our ‘Flowers to Collect’ service enables to you to collect flowers from our shop after
ordering them via our website. You will be able to collect your flowers from the shop an
hour after placing your order. The hour starts from the time when your order has been
accepted and you have received your second e-mail to confirm that payment for your
order has been processed. (see above). Please print the second e-mail detailing your
payment confirmation and bring it with you when collecting your order from the shop.
5.2 When placing the order for collection the customer is required to bring with the
debit/credit card that was used to pay for the order for verification purposes.
5.3 You will be required to present your debit/ credit card for verification.


6.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date.
6.2 To amend or cancel your order, please contact us using the contact details set out in
Section 6 below.
6.3 You are entitled to cancel any payment at any time where fraudulent use has been
made of your credit or debit card by another person not acting on behalf of you or as your
agent and to be re-credited by us to the extent that such sums are not reimbursed by the
card issuer in such circumstances.

Customer Services

7.1 In the event that you are not satisfied with the Online Service any complaints should
be addressed to:
Business name, address, tel number, email.
7.2 Because of the perishable nature of Products and to assist us in resolving any
complaints quickly, we advise you to make any complaint within 1 working day of the date
of delivery or intended delivery of your purchase.



8.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site
and/or the Online Service is fully operational and error-free we cannot guarantee this and,
therefore, accept no responsibility for any defects and/or interruption of the Online Site
and/or the Online Service and shall be released from our obligations under these Terms
and Conditions in the event of any cause beyond our reasonable control which renders
the provision of the Online Site and/or the Online Service impossible or impractical.
8.2 (a) We accept liability for death or personal injury arising from our negligence.
(b) Subject to clause 8.2(a), our liability in contract, tort (including negligence and breach
of statutory duty) or otherwise arising by reason of or in connection with your Order Form
with us shall be limited to a multiple of 3 times the price you have paid for the Products.
(c) Subject to clauses 8.2(a) and 8.2(b) above we exclude all liability for any claims, losses,
demands and damages, including without limitation, any costs, loss of profits, loss of
contracts or business opportunity, loss of data and any other consequential, incidental,
special or punitive damages, even if we have been advised of the possibility of such
damages, arising directly or indirectly out of or in any way connected with your use or
inability to access the Online Site and/or the Online Service, whether arising in contract,
tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained
in these Terms and Conditions affects or will affect your or the recipient’s statutory rights
in relation to the quality, fitness or description of the Products supplied.
(d) Subject to clauses 1.5 and 4.3 above, we shall not be liable for any delay or inability to
perform our obligations to you if such delay is due to any cause whatsoever beyond our
reasonable control.


9.1 We reserve the right to supplement and amend the Terms and Conditions on which
you are permitted access to the Online Site and/or the Online Service from time to time.
We will post any changes on the Site and it is your responsibility as a customer to review
the Terms and Conditions on each occasion you access the Online Service or Online Site.
Changes will be effective five (2) hours after the posting of any such change and all
subsequent dealings between you and us shall be on the new terms and conditions.
9.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online
Site and/or the Online Services for any reason at any time.
9.3 These Terms and Conditions shall be deemed to include all other notices, policies,
disclaimers and other terms contained in the Online Site, provided that in the event of a
conflict between any such other notices, policies, disclaimers and other terms, these
Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be
invalid or unenforceable, the remaining provisions shall remain in full force and effect.
9.4 We shall ensure that we comply with the requirement of all current data protection
legislation including, without limitation, the Data Protection Act 1998 (as replaced,
modified or re-enacted from time to time). We shall only use personal data received from
you for the purpose of fulfilling our obligations under these Terms and Conditions and as
stated in our Privacy Policy.
9.5 A person who is not a party to the agreement between you and us has no rights under
the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions
but this does not affect any right or remedy which exists apart from that Act.
9.6 Save in respect of fraudulent misrepresentation, this agreement (including any
documents and instruments referred to herein) supersedes all prior representations,
arrangements, understandings, and agreements between you and us (whether written or
oral) and sets forth the entire agreement and understanding between you and us relating
to the subject matter hereof.
9.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions
shall be governed by and construed in accordance with English Law and the parties agree
to submit to the exclusive jurisdiction of the English courts.

Refund Policy

10.1 Refunds may occasionally be given at the discretion of the management. Because of
the perishable nature of our products you are advised to make any complaint within 1
working day of the delivery of your flowers. We always endeavour to reach an agreement
with the recipient for either for a replacement or a refund depending upon the nature of
the complaint.
10.2 If a payment has been made in error, please contact Business name, address, tel
number, email.
10.3 Refunds are made at the manager’s discretion.