Terms and Conditions

This page details our customer terms and conditions
www.urjustflower.ae
Shop #4, Amna House, Al Garhoud,  Dubai, UAE

Products

1.1 All products on this website (which may vary) are available in U R Just Flower
1.2 Certain Products may be delivered by us in bud to ensure longer life.
1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us using the contact details set out in Section 6 below.
1.4 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
1.5 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

Prices

2.1 Prices listed within the Service are valid for a maximum of 14 days from submitting your order.
2.2 Prices include VAT.

Order / Payments

3.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the ‘complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
3.2 Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.
3.3 Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
3.4 Privacy Policy, you can view our Privacy Policy online.
3.5 Due to the perishable nature of fresh flowers, we do not accept returns or provide refunds for change of mind, incorrect customer details, or issues caused by improper care after delivery. Customers should inspect the order upon delivery. If the order arrives damaged, incorrect, or substantially different from the arrangement ordered, please contact us within one hour of delivery and provide clear photos. We will review the issue and, where appropriate, offer a suitable resolution.
3.6 Orders cannot be cancelled once they have been confirmed by our team. Customers may request changes to the flower selection or arrangement at least 24 hours before the intended delivery date by contacting us via WhatsApp or phone. All changes are subject to availability and confirmation by our team. Upgrades are available upon payment of the price difference. Downgrades and partial refunds are not permitted.
3.7 By placing an order, the customer confirms that they are legally permitted to enter into a purchase agreement and provide the information and payment details required to complete the order.

Delivery

4.1 We currently offer delivery within Dubai, UAE. Delivery availability may vary depending on the location and selected delivery slot.
4.2 We process and deliver orders according to the selected delivery date and available delivery slots, including Sundays and public holidays where available. In exceptional circumstances beyond our reasonable control, such as severe weather, road closures, government restrictions, accidents, or other safety-related conditions, delivery may be delayed, rescheduled, or cancelled. We will notify the customer as soon as possible and, where applicable, discuss an alternative delivery arrangement or suitable resolution.
4.3 Customers must provide the recipient’s full and accurate delivery address, building or villa name and number, area, contact telephone number, and any relevant delivery instructions. Incomplete or inaccurate information may cause delays or prevent delivery.
4.4 We will make reasonable efforts to deliver orders on the requested delivery date. Delivery may be affected by traffic, recipient availability, access restrictions, or exceptional circumstances described in Section 4.2. If a significant delay is expected, we will notify the customer as soon as possible and arrange the next available delivery option.
4.5 For deliveries to offices, hospitals, hotels, airports, ships, or other locations where a third party must receive the order, delivery will be considered complete when the order is accepted by an authorised person at the specified location. Customers must provide any access instructions and the recipient’s contact details when placing the order.
4.6 Orders may be delivered by an independent third-party delivery provider appointed by U R Just Flower. We will provide the delivery provider with the delivery details submitted by the customer and will make reasonable efforts to coordinate delivery. Once the order has been delivered to the recipient or an authorised person at the specified address, delivery will be considered complete. We are not responsible for loss, damage, or deterioration occurring after delivery, including issues caused by improper care.
4.7 If the recipient is unavailable at the time of delivery, the delivery provider will attempt to contact the recipient or customer using the contact details provided with the order. If no response is received, the order may be left in a safe location or with the building reception or lobby, where available. If the customer or recipient requests a change of delivery location after dispatch, an additional delivery charge may apply. U R Just Flower and the delivery provider are not responsible for loss, damage, or deterioration after the order has been left in the safe location or handed over to the building reception or lobby.
4.8 Customers may select a preferred delivery time or add delivery instructions during the order process. We will make reasonable efforts to accommodate the requested time, but delivery at an exact time cannot be guaranteed unless expressly confirmed by our team. For time-sensitive orders, customers should place their order at least one working day in advance.
4.9 If there is a problem with the delivery address or delivery instructions, the delivery provider or U R Just Flower may contact the recipient or customer using the contact details provided with the order. The customer is responsible for providing accurate and complete contact and delivery information.
4.10 Customers may provide additional delivery instructions in the “Delivery Notes” field when placing an order. These instructions may include building details, floor number, unit number, parking information, or other information that may assist the delivery provider. Delivery instructions do not guarantee a specific delivery time or location, and the delivery provider may be unable to follow instructions that are unsafe, inaccessible, or impractical.
4.11 Each order includes one delivery attempt to the address provided by the customer. If delivery cannot be completed because the recipient is unavailable, the address is inaccessible, or the delivery details are incorrect, any additional delivery attempt may be subject to an extra delivery charge.

Flowers to Collect

5.1 Customers may collect their flowers from our shop at Shop #4, Amna House, Al Garhoud, Dubai, UAE after placing an online order. Please wait for our confirmation that the order is ready before visiting the shop.

5.2 Collection is available during our shop opening hours, from 11:00 AM to 8:00 PM. The collection time will depend on the preparation status of the order and will be confirmed by our team.

5.3 Customers collecting an order may be asked to provide their order confirmation and the payment card or identification used for the order.

Cancellation

6.1 Orders cannot be cancelled once confirmed. For permitted changes to the flower selection or arrangement, please refer to Section 3.6.
6.2 To request a permitted change to the flower selection, arrangement, or delivery details, please contact us via WhatsApp or by phone at least 24 hours before the intended delivery date. All changes are subject to availability and confirmation by our team.
6.3 You are entitled to cancel any payment at any time where fraudulent use has been
made of your credit or debit card by another person not acting on behalf of you or as your
agent and to be re-credited by us to the extent that such sums are not reimbursed by the
card issuer in such circumstances.

Customer Services

7.1 If you have a complaint about our service or your order, please contact us via WhatsApp or by phone at +971 50 622 8278.
7.2 For damaged, incorrect, or substantially different arrangements, customers must contact us within one hour of delivery and provide clear photos so that we can review the issue.

Disclaimer

8.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site
and/or the Online Service is fully operational and error-free we cannot guarantee this and,
therefore, accept no responsibility for any defects and/or interruption of the Online Site
and/or the Online Service and shall be released from our obligations under these Terms
and Conditions in the event of any cause beyond our reasonable control which renders
the provision of the Online Site and/or the Online Service impossible or impractical.
8.2 (a) We accept liability for death or personal injury arising from our negligence.
(b) Subject to clause 8.2(a), our liability in contract, tort (including negligence and breach
of statutory duty) or otherwise arising by reason of or in connection with your Order Form
with us shall be limited to a multiple of 3 times the price you have paid for the Products.
(c) Subject to clauses 8.2(a) and 8.2(b) above we exclude all liability for any claims, losses,
demands and damages, including without limitation, any costs, loss of profits, loss of
contracts or business opportunity, loss of data and any other consequential, incidental,
special or punitive damages, even if we have been advised of the possibility of such
damages, arising directly or indirectly out of or in any way connected with your use or
inability to access the Online Site and/or the Online Service, whether arising in contract,
tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained
in these Terms and Conditions affects or will affect your or the recipient’s statutory rights
in relation to the quality, fitness or description of the Products supplied.
(d) Subject to clauses 1.5 and 4.3 above, we shall not be liable for any delay or inability to
perform our obligations to you if such delay is due to any cause whatsoever beyond our
reasonable control.

General

9.1 We may update these Terms and Conditions from time to time. Any changes will be posted on this page and will apply from the date of publication. Customers are responsible for reviewing the latest version before placing an order.
9.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online
Site and/or the Online Services for any reason at any time.                                                                                                                                                      9.3 These Terms and Conditions shall include all other notices, policies, disclaimers, and other terms contained on the Online Site. In the event of a conflict between these Terms and Conditions and any other notice, policy, disclaimer, or term, these Terms and Conditions shall prevail. If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.     

 9.4 We process personal data in accordance with applicable data protection and privacy laws in the United Arab Emirates. Personal information is used only for processing orders, providing customer support, arranging delivery, and other purposes explained in our Privacy Policy.
9.5 These Terms and Conditions create an agreement between U R Just Flower and the customer who places the order. No person who is not a party to this agreement may enforce any provision of these Terms and Conditions, unless otherwise required by applicable law.
9.6 Save in respect of fraudulent misrepresentation, this agreement (including any
documents and instruments referred to herein) supersedes all prior representations,
arrangements, understandings, and agreements between you and us (whether written or
oral) and sets forth the entire agreement and understanding between you and us relating
to the subject matter hereof.
9.7 These Terms and Conditions shall be governed by the applicable laws of the United Arab Emirates. Any disputes arising in connection with these Terms and Conditions shall be subject to the jurisdiction of the competent courts of Dubai, UAE.

Refund Policy

10.1 Due to the perishable nature of fresh flowers, refunds are not provided. If an order arrives damaged, incorrect, or substantially different from the arrangement ordered, customers must contact us within one hour of delivery and provide clear photos. We will review the issue and, where appropriate, may offer a replacement or another suitable resolution at the discretion of management.
10.2 If you believe a payment has been made in error, please contact us via WhatsApp or by phone at +971 50 622 8278. Any issue will be reviewed by our management team.
10.3 No refunds will be provided, except where management determines that a replacement or another suitable resolution is appropriate under Section 10.1.