Privacy Policy – U R Just Flower

Who We Are
U R Just Flower operates the website https://urjustflower.ae/ and provides flower arrangements, online ordering, delivery, and flower collection services in Dubai, UAE.

Information We Collect
When you place an order, contact us, or use our website, we may collect the following information:

• Your name and contact details
• Your email address and telephone number
• The recipient’s name and contact details
• The delivery address and delivery instructions
• Order details, including the selected products, delivery date, and delivery time
• Information you provide through our contact form or WhatsApp
• Payment and transaction information processed through our payment providers
• Technical information such as your IP address, browser type, device information, and website usage data

We do not store complete payment card details on our website. Payment information is processed by the relevant payment service provider.

How We Use Your Information
We use your information to:

• Process and confirm your orders
• Arrange delivery or collection of your flowers
• Contact you about your order or delivery
• Respond to questions, complaints, and special requests
• Process payments and prevent fraudulent transactions
• Provide customer support
• Improve our website, products, and services
• Meet our legal, accounting, and administrative obligations
• Send marketing communications only where permitted and where you have provided the necessary consent

Delivery Information
To complete your order, we may share the necessary delivery information with an independent third-party delivery provider appointed by U R Just Flower. This may include the recipient’s name, telephone number, delivery address, and delivery instructions.

The delivery provider may contact the recipient or customer to arrange or complete delivery. We only share information that is reasonably necessary for the delivery service.

Sharing Your Information
We may share your information with trusted service providers where necessary to operate our business, including:

• Payment service providers
• Delivery providers
• Website hosting and technical service providers
• Website security, analytics, and maintenance providers
• Professional advisers, government authorities, or law enforcement where required by applicable law

We do not sell or rent your personal information to third parties.

WhatsApp and Telephone Contact
If you contact us through WhatsApp or by telephone, we may use the information provided during that conversation to respond to your request, process an order, arrange delivery, or provide customer support.

WhatsApp and telephone services are provided by third-party service providers and may be subject to their own privacy policies.

Cookies
Our website may use cookies and similar technologies to:

• Make the website function properly
• Remember preferences and session information
• Improve website performance and security
• Understand how visitors use our website

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Contact Forms
If you submit a message through our contact form, we collect the information you provide, such as your name, email address, and message, in order to respond to your enquiry and provide customer support.

Please do not submit sensitive personal information through the contact form unless it is necessary for your enquiry.

Comments and User-Submitted Content
If comments or other user-submitted content are enabled on the website, we may collect the information submitted with that content, together with technical information such as the IP address and browser details, for security and spam-prevention purposes.

Embedded Content and Third-Party Links
Our website may contain links to or embedded content from third-party websites, including social media platforms, payment providers, or other services. These third parties may collect information according to their own privacy policies.

We are not responsible for the privacy practices or content of third-party websites.

How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete and manage orders
• Provide customer support
• Maintain business and transaction records
• Resolve complaints or disputes
• Meet legal, accounting, tax, and security requirements

The retention period may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights
Subject to applicable law, you may have the right to:

• Ask what personal information we hold about you
• Request access to or a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where legally permitted
• Object to or restrict certain uses of your information
• Withdraw consent where processing is based on consent
• Submit a privacy-related complaint

To make a privacy request, please contact us using the details below. We may need to verify your identity before processing your request.

Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy
Our website and services are not intentionally directed at children. We do not knowingly collect personal information from children for marketing purposes.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will apply from the date of publication. We encourage customers to review the latest version before using our website or placing an order.

U R Just Flower
Shop #4, Amna House, Al Garhoud, Dubai, UAE
WhatsApp / Phone: +971 50 622 8278
Email: info@urjustflower.ae

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