Frequently Asked Questions
How far in advance should I place my order?
Please place your order at least one day before the requested delivery date. This allows our team enough time to prepare your flowers carefully and arrange delivery.
Can I place a same-day order?
Same-day orders may be possible, subject to flower availability and delivery capacity. Please contact us on WhatsApp before placing your order so we can confirm availability.
How can I contact you for an urgent or same-day order?
Please contact us directly on WhatsApp during our working hours:
WhatsApp: +971 50 622 8278
Our WhatsApp support hours are from 11:00 AM to 8:00 PM.
What are your opening hours?
Our shop and customer support hours are from 11:00 AM to 8:00 PM.
What happens if a particular flower is unavailable?
Flowers are subject to seasonal availability. If a specific flower is unavailable, we may replace it with a flower of equal or greater value and a similar style, while maintaining the overall color palette, quality, and design of the arrangement.
The final arrangement may vary slightly from the image shown due to seasonal availability. However, we will always do our best to preserve the overall look, color harmony, quality, and value of the arrangement. The final arrangement will not be reduced in value.
Can the flowers look exactly like the picture?
Our arrangements are made with fresh flowers, and the final design may vary slightly depending on seasonal availability. We will maintain the overall style, color palette, quality, and value of the selected arrangement.
Where do you deliver?
We currently provide delivery within Dubai. Please make sure that the recipient’s full address and contact details are entered correctly when placing your order.
Can I request a specific delivery time?
You may add your preferred delivery time in the delivery notes. We will do our best to accommodate your request, but a specific delivery time cannot always be guaranteed.
Can I change or cancel my order?
Orders may be amended or cancelled up to 24 hours before the intended delivery date. To change or cancel an order, please contact us directly.
Can I collect my flowers from the shop?
Yes. Our flower collection service is available after placing an order online. Please wait for our confirmation before coming to collect your flowers.
What should I do if I have a special request?
Please add your request in the delivery notes when placing your order, or contact us directly on WhatsApp. Our team will do its best to assist you, subject to availability.
How can I contact U R Just Flower?
You can contact us by WhatsApp or phone:
+971 50 622 8278
Our customer support hours are from 11:00 AM to 8:00 PM.
What are your shop opening hours?
Our shop and WhatsApp customer support hours are from 11:00 AM to 8:00 PM.
What are your delivery hours?
Delivery may be available from 11:00 AM to 9:00 PM, depending on availability and the selected delivery slot.